Shipping is free to the following countries: Italy, France, Austria, Germany, Belgium, the Netherlands, Japan, USA and Canada. All shippings are handled by DHL Express Worldwide and its cost depend on the type of shipping you’ve selected and the country you want to get your order delivered to, we invite you to check the details here. The shipping fee does not change when you buy more than 1 article and taxes and duties are included and on us. The fee is indicated and calculated directly in the shopping bag, so you will not have to pay anything at the moment of delivery.
As soon as your order is entrusted to the courier you will receive a shipping confirmation e-mail, containing a tracking number with which you can follow, directly from the website of DHL, the courier, its status and expected time of delivery. If you are registered, you can access your account and follow your order in real time, right from the preparation stage.
If you're not happy with your order, you may return it within 14 working days of delivery (working days are calculated based on proof of delivery). The request must be made using the designated Return Form on the website. You will then receive a confirmation e-mail authorizing the return.
The products must be returned intact (without damage or wear and tear), in the original packaging, and with the designated return form inserted inside the box. When trying on the shoes, please do so on a soft surface so as to avoid damaging the sole or other parts of the product.
Clean with a soft, clean, dry cloth to remove excess dust and dirt. Patent leathers are highly sensitive to color transfer. You are therefore advised to carefully avoid contact with other materials. Always put the shoes away in the two separate dust bags provided. The metallic finish on laminated leathers is extremely delicate and can easily be scraped. Once it has been damaged it cannot be returned to its original appearance. This is not considered to be a defect, but a characteristic of the material. Avoid direct contact with substances that contain alcohol (perfumes, solvents), oils (makeup) and all abrasive substances. Avoid direct exposure to sunlight and heat. Do not expose to humidity. In the case of direct contact with water, allow to dry carefully in a cool, well-ventilated place.
Sergio Rossi guarantees repair service for all products that are part of the current and the last two collections. Seasonless or carryover products are always repairable if spare parts are available in our warehouses.
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