If you are not satisfied with your order, you may request to return the products by filling out the online return form within 14 days from the date you received your order.
The products must be returned in their original condition and in their original packaging; the products must not be used, worn, washed or damaged or their essential and/or qualitative characteristics must not have been changed. We invite you to try on the shoes on a soft surface, in order to avoid any damage to the sole or other parts of the product.
To send the return, pack the items in the order box, indicate the items your return on the return invoices and simply contact DHL to arrange the pick-up; return shipping is free if you use the pre-paid DHL waybill included in your order.
The refund will be made after the return was accepted, on the payment method selected for your order.
Read all the details on how to return in the FAQ area.